Shipping policy
Thank you for shopping with A’Selah
We carefully prepare and package each order to ensure your products arrive safely and beautifully.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 3:00 PM EST may begin processing the following business day.
During holidays, product launches, or high-volume periods, processing times may extend slightly. Customers will be notified if delays occur.
Shipping Methods & Delivery Time
Orders ship from New York, United States.
Typical delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (if selected at checkout)
Delivery times are estimates and may vary depending on carrier delays or weather conditions.
Shipping Rates
Shipping costs are calculated at checkout based on the shipping address, order weight, and selected delivery method.
Promotional free shipping offers, if available, will be clearly displayed on the website.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.
Please allow up to 24 hours for tracking information to update.
Address Accuracy
Please ensure your shipping address is correct at checkout.
A’Selah is not responsible for packages delivered to incorrectly entered addresses. If a package is returned due to an address error, additional shipping charges may apply.
Lost or Stolen Packages
Once an order has been marked delivered by the shipping carrier, A’Selah is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the shipping carrier directly using your tracking number.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at:
[your email here]
Include:
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Your order number
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Photos of the damaged item and packaging
We will work quickly to resolve the issue.
Shipping Restrictions
At this time, we ship within the United States.