FAQ
Shipping and pickup
Where do you ship?
We ship within the United States and internationally. International orders may be charged customs duties or taxes by your country, and those are the customer's responsibility.
How long will my order take?
Orders are processed within 1 to 3 business days. Standard shipping takes 3 to 7 business days, and expedited shipping takes 2 to 3 business days if you choose it at checkout. During the holidays, processing can take a little longer.
Do you offer free shipping?
Yes, on US orders. Through December 31, US orders of $50 or more ship free. Starting January 1, free US shipping applies to orders of $75 or more. International orders are not eligible for free shipping.
Do you offer local pickup?
Yes. Local pickup is available in the Hudson Valley area of New York. Choose Local Pickup at checkout, and we'll email you to set a pickup time that works for you.
Our products
How long do the products last?
For the best experience, use your products within 12 months of opening.
What's in them? I have a nut or seed allergy.
Our body oils are made with jojoba, grapeseed, hibiscus, safflower, and rosehip oils, plus vitamin E and coco caprylate. Our body butters are made with shea, mango, kokum, and cupuaçu butters. If you have a nut or seed allergy, please check the full ingredient list on each product page and do a small patch test before using.
Is it safe for sensitive skin or during pregnancy?
Every body is different, so please check with your doctor first. We also recommend a small patch test before using any new product.
Are your products cruelty-free?
Yes. Our products are never tested on animals.
What are your candles made of?
Our candles are made with 100% beeswax and crackling wood wicks, so they sound like a little fireplace. Always trim the wick before lighting and never leave a burning candle unattended.
Who makes A'Selah?
Our founder, Ava L. Samuels, makes every product by hand in small batches. Read our story.
Orders and returns
Can I return an opened product?
Because our products are personal care items, we can't accept returns on anything that has been opened or used.
My order arrived damaged. What do I do?
We're so sorry. Email us at avasamuels@luvalere.com within 48 hours of delivery with your order number and a photo of the item and packaging, and we'll send a replacement.
Do you take group or corporate gift orders?
Yes. Group and corporate orders start at 5 items. Email us at avasamuels@luvalere.com and we'll put something lovely together.
How do I contact you?
Email avasamuels@luvalere.com. We'll get back to you as soon as we can.